Privacy policy
This policy explains how ELWANI DentOS and its website handle data. In short: your clinic's and your patients' data stay on your own computers, and we never see them.
1. Patient and clinic data
- The program runs on the clinic's computers; all patient, appointment and account data is stored in a database on your computer.
- Sensitive medical data (medical history, notes, X-rays and attachments) is encrypted on the computer.
- We (the developer) never receive or store any patient data, and have no access to it.
- The clinic is responsible for its patients' data and for obtaining their consent under the applicable laws.
2. What we receive when you request activation
- The clinic name, the doctor's name, the mobile number, the plan and period requested, and the Clinic Request ID.
- The Clinic Request ID is a technical code that ties the license to the clinic's main computer; it contains no personal or patient data.
- We use this data only to issue the activation and renewals, for support, and to contact you about your subscription.
3. What the program sends over the internet
- Update checks: the program asks whether a newer version exists; it sends no patient data.
- License checks (if any): the license number and the Clinic Request ID only.
- WhatsApp (optional): when enabled, patient messages are sent through WhatsApp/Meta according to your settings and with the patient's consent.
- Branch sync (optional): when enabled, data travels encrypted (HTTPS) to the server the clinic chooses.
4. Backups
Backups are saved encrypted with a password you choose, in the place you choose. Keep the password safe; without it the backup cannot be restored.
5. The website
- The website uses no advertising cookies and no analytics that track you.
- The "request activation" form saves nothing on the website; it copies what you typed and opens our page's Messenger so you send it yourself.
- Fonts are loaded from Google Fonts.
6. Your rights
You can ask to see, correct or delete your contact details with us at any time through support.